Applied Psychology - Understanding Consumer Attitudes

The free online course Applied Psychology - Understanding Consumer Attitudes introduces learners to the importance of understanding consumer attitudes for creating effective marketing strategies. For a marketer, consumer attitudes reflect a consistent favorable or unfavorable feeling that a consumer has after evaluating a product/service offering, brand, price etc. By understanding the dynamics behind consumer attitudes marketers can design marketing strategies that positively influence consumers towards the product/service offering, brand, price etc. The course starts by introducing you to the nature and functions of attitudes in general and how researchers have described four structural models of attitudes. Attitudes cannot be directly measured so the course then describes the techniques and procedures of accurately measuring consumer attitudes using qualitative and quantitative methods. You will then learn how attitudes are formed and what factors influence attitudes enough to change them. You will learn about the two main theories that have been developed to explain how and why attitudes change, and you will learn how marketers can use this information to design marketing strategies that positively influence consumers' attitudes. This course will be of great interest to all marketing and business professionals working in marketing, and all learners who are interested in a career in the area of marketing.

To qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to your Diploma certificate will then appear under the My Certificates heading of your My Account page.

Having completed this course the learner will be able to: - Define and explain the meaning of Consumer Attitudes; - Describe the nature of Consumer Attitudes; - List the functions of Consumer Attitudes; - Describe the structural models of Consumer Attitudes; - Describe the measurement of Consumer Attitudes; - Explain Attitude Formation and Attitude Change; - Describe Attitude Change: The ELM Model,The Theory of Cognitive Dissonance, Theory; - Describe Consumer Attitude and its implications for marketers.