Introduction to Quality Management Course
Details
Quality management is an integral part of the functioning of many businesses and organisations, both small and large, around the world. Of all quality management system regimes, the ISO 9000 family of standards is probably the most widely implemented worldwide. This free online course will introduce the learner to the whole area of quality management, standards such as ISO 9000 and its specifications and costs. The course explains Total Quality Management tools and why external benchmarking is used. The course also reviews service quality management and introduces Six Sigma quality. This course will be of great interest to all quality management professionals who would like to learn more about the application of quality management within an organisation, and to all learners who are interested in developing a career in the area of quality management.
CERTIFICATIONTo qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to your Diploma certificate will then appear under the My Certificates heading of your My Account page.
LEARNING OUTCOMESHaving completed this course the learner will be able to: - Describe an overview of Quality Management; - Define Total Quality Management; - Describe Quality specifications and costs; - Explain Total Quality Management tools and external benchmarking; - Describe and explain ISO 9000; - Explain service quality management; - Describe Six Sigma Quality;
Outline
Module 1: Introduction to Quality Management
Module 2: Introduction to Quality Management Assessment
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