Details
Providing excellent customer service is essential to the long term viability of every business. This free online Diploma course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service program to the highest level. This course also details the role of customer service in the hospitality industry, the retail industry and the public sector. These sections explain the elements of customer service that should be focused on in these sectors. This free online Diploma course is ideal for business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their organization. This course will also be of great interest to retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service.
CERTIFICATIONTo qualify for your official ALISON Diploma, Certificate or PDF you must study and complete all modules and score 80% or more in each of the course assessments. A link to your Diploma certificate will then appear under the My Certificates heading of your My Account page.
LEARNING OUTCOMESAfter completing this course the learner will be able to: - Apply the fundamental aspects of customer service in a business; - Advance a customer service program from a fundamental to advanced level; - Communicate and collaborate with customers utilising efficient communication processes; - Obtain customer feedback to continuously refine a customer service program; - Implement a customer service program in the hospitality industry, the retail industry and the public sector.
Outline
Module 2: Customer Service Basics
Module 3: Providing Excellent Customer Service
Module 4: Diploma in Customer Service - First Assessment
Module 5: Customer Service in the Hospitality Industry
Module 6: Customer Service in the Retail Industry
Module 7: Customer Service in the Public Sector
Module 8: Diploma in Customer Service - Second Assessment
Module 9: Diploma in Customer Service - Final Assessment
Welcome to ALISON – a five million-strong, global online learning community, filled with free, high-quality resources to help you develop essential, certified workplace skills.
Whether you are seeking a new job, a promotion, a college place or starting a new business, ALISON empowers you to improve your economic and personal circumstances, and through you, that of the community you live in.
New skills and knowledge makes you a more valuable employee, whether working for yourself, for an employer, or future employer. With today’s workplace changing faster than ever, it is essential everyone keeps learning new and updating old skills to remain or become competitive in the workplace. ALISON is for anyone taking their first step to a new or better job. ALISON is as individual as you are.
